Moonrise Lingerie Terms and Conditions

Tel: 01275 269054

Our Terms & Conditions, Shipping & Returns Policy

Despatch Details

Once we have received your order we will send you an e-mail confirmation to give you a further opportunity to verify your order details such as sizes, colours and quantities. All orders that are in stock will be shipped within 24 hours, (except weekends & holidays), of receipt of your order. If any item is out of stock you will be contacted immediately so you may let us know how you wish to proceed with the rest of your order.

Once your order has been shipped you will be notified by e-mail along with a tracking number so you may track the status of your order. Please note we are unable to change/ redirect the delivery address on an order once it has been processed.

Terms of Hire

Once we have received your order to hire one of our Petticoats we will then send you a PayPal payment request for a FULLY REFUNDABLE deposit of £50. This deposit it to secure your hoop/petticoat booking. This deposit will be refunded to you once the Petticoat has been returned and the terms and conditions for hiring have been met. The hiring of Moonrise Lingerie Petticoats are for a 4 day term only and any lateness will be charged at the amount of £5 per day which will be taken from your deposit. Refunds will be processed upon return the Petticoat.

If a hoop/Petticoat is damaged and therefore not suitable for re-hire then Moonrise Lingerie reserve the right to refuse a refund of deposit as this will be used to replace the damaged Petticoat. Your Petticoat hire does include cleaning, so things like the hem getting dirty, which is a natural occurrence is not considered damaged.

By hiring our hoops/petticoats you agree to these terms of hire. Once we have received your Petticoat hire order we will send you an e-mail confirmation to give you a further opportunity to verify your order details such as sizes, colours and quantities. All orders that are in stock will be shipped within 24 hours, (except weekends & holidays), of receipt of your order. If any item is out of stock you will be contacted immediately so you may let us know how you wish to proceed with the rest of your order.

Once your order has been shipped you will be notified by e-mail along with a tracking number so you may track the status of your order. Please note we are unable to change/ redirect the delivery address on an order once it has been processed.

Delivery Charges

For all UK deliveries, these will be shipped using 'Royal Mail Signed For' service and should take 5-7 working days from despatch to receive depending on local sorting office demands. Moonrise Lingerie is not responsible for delivery delays due to bad weather, busy postal periods or customes delays.

Our standard delivery charge for UK orders is ONLY 99p! All goods sent outside of the UK are sent via Royal Mail 'Airsure' service which requires a signature upon receipt, and are packaged discreetly in fully sealed polybags. If you are unable to accept delivery your goods will be sent to a local sorting office and a postcard will usually be left for you to arrange pickup or anotehr delivery depending on your local postal service.

For all orders delivered outside the UK, please refer to our standard delivery charges for your country. The delivery charge is automatically added to your shopping cart when you select your delivery country.

UKEuropeUSACanada
Delivery Charges Standard £0.99
Standard €8.99Standard $25Standard $25
DestinationsUK Mainland
Islands & Highlands
Northern Ireland
Austria
Belgium
Czech Republic
Denmark
France
Germany
Gibralter
Italy
Isle of Man
Malta
Netherlands
Spain
Switzerland
United States
of America
Canada

Deliveries outside of the UK may be subject to import duties and taxes, which are charged if applicable once the goods arrive in your country. It is your responsibility to pay for any import duties incurred by shipping to your chosen country. Due to the many variations and different countries we ship to we are unable to advise on any particular import rate.

Returns Policy

Here at Moonrise Lingerie we love lingerie and want to make sure that our customers enjoy their lingerie to the full, we strive to bring you quality lingerie products with an excellent level of service. If what you receive is not the same as you ordered with respect to size, colour or style then you may exchange the item or have your money back, provided they are in the same original condition, unworn and with tags still attached. In the interests of hygiene certain products such as thongs, g-strings, bodys, teddies, briefs and hosiery must be tried on over own underwear. We reserve the right to refuse a refund if we believe that this has not been done.

How to Return or Exchange an item

In order to exchange or return an item, we must receive any returned items within 14 days from receipt of goods. Simply post your items back to us Royal Mail 'Signed For', and once we've received them we can either exchange the item or issue a refund. Before you send anything back, please make sure the item(s) meet our returns policy. Please include the following details with your item;

  • Order Reference
  • Customer Name
  • E-mail Address and Contact Number
  • State the reason for returning your goods
  • Whether you would like a refund or a replacement

Goods must be securely packaged and sent to the following address:-


Moonrise Lingerie
15c Crown Glass Place
Nailsea
Bristol
North Somerset
BS48 1RE

Copyright

All images contained within the Moonrise Lingerie website along with its other content must not be reproduced without the expressed permission of Moonrise Lingerie or our supplier companies. By purchasing products from this website you are hereby agreeing by the terms and conditions set out in this page. If you do not agree with these terms then we respectfully ask you to refrain from using this site.

These terms and conditions do not affect your statutory rights.

Complaints

If you have any complaints about the service that you have received whilst shopping with us here at Moonrise Lingerie, then please write to:-


Complaints Dept
Moonrise Lingerie
15c Crown Glass Plzce
Nailsea
Bristol
North Somerset
BS48 1RE

Moonriselingerie.co.uk is owned & operated by Moonrise Lingerie Ltd, Company Registration No. SC400441.
Our Registered Address is: 39 Marchwood Crescent, Bathgate, West Lothian, Edinburgh, Scotland, EH48 1DA.
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